Garuda138 Terms & Conditions — Member Rights and Responsibilities on Malaysia's Platform

Garuda138's services are available only to individuals who meet all of the following eligibility criteria. By registering an account with Garuda138, you confirm that you satisfy all conditions stated below.

• You must be a Malaysian citizen or permanent resident.
• You must be 18 years of age or older at the time of registration.
• You must register using accurate, complete, and up-to-date personal information — including your full name as per your identification card, an active Malaysian phone number, and a valid email address.
• Each individual is permitted to hold only one (1) active account on Garuda138. Registering multiple accounts — whether using the same or different details — is a serious violation of these terms.
• You are not subject to any legal restrictions in Malaysia that would prevent you from using online entertainment services.
• You are acting on your own behalf and not as an agent, representative, or proxy for any other party.

Garuda138 reserves the right to request identity verification documents at any time as part of the KYC (Know Your Customer) process. Failure to provide the requested documents within the stipulated timeframe may result in account restrictions or closure.

Your Garuda138 account is personal and exclusively for your own use. You are fully responsible for all activity that occurs under your account, regardless of whether it was carried out by you or by any other party who gains access to your account.

• Password Confidentiality: You are responsible for keeping your account password confidential. Garuda138 will never ask for your password via email, SMS, or any other communication channel. If you suspect your password has been compromised, change it immediately using the "Forgot Password" function and contact our support team.
• Latest Information: You are responsible for ensuring that all information in your account profile remains accurate and up to date, particularly the email address and phone number used for verification.
• Account Transfer: Garuda138 accounts are non-transferable and may not be sold or given to any other party. Any attempt to transfer an account will result in the closure of both accounts involved.
• Inactive Accounts: Accounts showing no login or transaction activity for 12 consecutive months will be considered inactive. Garuda138 reserves the right to apply a monthly management fee to inactive account balances after written notice has been provided.

Garuda138 supports a wide range of payment methods commonly used by Malaysians. All deposits are processed in Malaysian Ringgit (RM) with no currency conversion fees or hidden charges from Garuda138.

• Successful deposits are credited to your Garuda138 account balance instantly within seconds.
• Garuda138 does not accept third-party deposits. The source of funds must come from a payment method registered in the member's own name.
• All deposits are final — no cancellations or refunds will be made for deposits that have been credited to a gaming account.
• Garuda138 reserves the right to request proof of source of funds for deposits exceeding certain thresholds, as part of our anti-money laundering (AML) compliance procedures.

Garuda138 is committed to processing withdrawals promptly and efficiently. All withdrawals are processed in Malaysian Ringgit to the same payment method used for the deposit, or to another verified method registered under the member's name.

• Minimum Withdrawal: RM 30 per transaction.
• Maximum Daily Withdrawal: Depends on the member's VIP tier. Standard members RM 10,000 per day; Gold members RM 30,000 per day; Platinum members have no set upper limit.
• Processing Time: Bronze/standard members — within 24 hours. Silver members — within 12 hours. Gold members — within 6 hours. Platinum members — within 1 hour.
• KYC Verification: First-time withdrawals and withdrawals exceeding RM 5,000 require full KYC verification. Documents typically requested include a copy of your MyKad and proof of payment method.
• Rollover Requirement: Before making their first withdrawal, members must meet the minimum rollover requirement set by the platform to prevent it from being misused solely as an e-wallet conversion tool.

Garuda138 offers members a variety of bonuses and promotions from time to time. Each offer is subject to specific conditions outlined in its individual promotion terms. The following general conditions apply to all bonuses unless otherwise stated:

• Rollover (Wagering Requirement): All bonuses are subject to rollover requirements stated before claiming. The rollover requirement means you must wager the bonus amount (or deposit + bonus) a specified number of times before the balance can be withdrawn. For example, a RM 100 bonus with a 10x rollover means you must wager RM 1,000.
• One Bonus Per Member: Each promotion may only be claimed once per member, unless otherwise stated in the promotion's terms.
• Validity Period: Unused bonuses or unmet rollover requirements that are not fulfilled within the specified validity period will expire automatically without compensation.
• Bonus Abuse: Garuda138 uses an automated detection system to identify bonus abuse. Activities considered abusive include hedging bets, using arbitrage techniques, or coordinating activity across multiple accounts.
• Promotion Changes: Garuda138 reserves the right to modify, withdraw, or replace any promotion at any time with reasonable notice.

All games available on Garuda138 — from Live Casino, slots, RNG table games, Sports Betting, cricket, e-sports, to lottery — are subject to their own specific rules. Members are responsible for understanding the rules of each game before placing real-money bets.

• Final Bets: Once a bet has been confirmed by the system, it is final and cannot be cancelled. This applies to sports bets that have already been placed.
• Technical Failure: In the event of a technical disruption during gameplay, Garuda138 will refer to official server records to determine the outcome. Server log records are final in all dispute situations.
• Match/Game Termination: For Sports Betting, if a match is postponed or cancelled, the specific rules for each sport and market apply. Please refer to the full sports betting terms on the relevant page.
• RNG & Game Fairness: All RNG casino games use a certified Random Number Generator. Garuda138 does not manipulate game outcomes in any way.
• Betting Limits: Each game has minimum and maximum bet limits displayed within the game interface. Bets exceeding the maximum limit will be automatically rejected by the system.

Garuda138 has zero tolerance for fraud, manipulation, or any form of unfair conduct. Members found to have engaged in any of the following activities will face immediate action, including account suspension, cancellation of all related winnings and withdrawals, and reporting to the relevant authorities:

• Registering more than one account or providing false information during registration.
• Using automation software, bots, scripts, or any tools that enable automated gameplay or betting without the player's physical presence.
• Exploiting bugs, technical vulnerabilities, or errors in the system or games for unauthorized gain.
• Colluding with other players to manipulate game outcomes, particularly in poker or other multiplayer games.
• Placing opposing bets (hedging) across multiple accounts to exploit bonuses.
• Uploading or using falsified or tampered identity documents.
• Using the Garuda138 platform for any money laundering or illicit financing activities.
• Harassing, threatening, or abusing any other member or member of the Garuda138 support team.

Garuda138 respects the privacy of every member and is committed to protecting your personal data in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010. By using the Garuda138 platform, you consent to the collection and processing of your personal data as described in our Privacy Policy us.

• Garuda138 collects data strictly for account management, payment processing, identity verification, and legal compliance purposes.
• Personal data is not sold to third parties without your explicit consent.
• All data is transmitted and stored with 256-bit SSL encryption.
• You have the right to request access to, correction of, or deletion of your personal data by contacting our support team.

Garuda138 provides its platform on an "as is" basis and makes no guarantee that the service will operate without interruption, errors, or delays at all times. That said, we are committed to maintaining high platform availability and resolving any disruptions promptly.

• Garuda138 is not liable for any financial losses arising from technical disruptions beyond our control, including third-party internet outages or provider server failures.
• Garuda138 is not liable for any game outcomes resulting from information misinterpreted by the member.
• In situations where a technical error causes an incorrect game outcome, Garuda138 reserves the right to void or adjust the relevant transactions once the investigation is complete.
• Legitimate betting losses are entirely the member's responsibility. Garuda138 does not provide compensation for losses arising from normal gaming activity.

Garuda138 reserves the right to suspend or close any member's account in the following circumstances, with or without prior notice depending on the severity of the situation:

• Violation of any condition set out in this Terms & Conditions document.
• Suspected fraud, money laundering, or other illegal activity.
• Failure to complete the KYC process within the specified timeframe.
• Voluntary request by the member themselves (self-closure).
• Direction from the relevant authorities.

Members who wish to voluntarily close their account may do so by contacting Garuda138 customer support. Any valid account balance (excluding bonus funds that have not met the rollover requirements) will be processed for withdrawal once all necessary checks have been completed.

Members whose accounts have been closed due to a terms violation are not entitled to recover any account balance that has been frozen in connection with that violation.

Garuda138 is committed to resolving disputes fairly and transparently. If you have any complaint or dispute relating to your account, gameplay, or transactions, please follow the procedure below:

All disputes that cannot be resolved internally will be referred to a qualified dispute resolution body in Malaysia. This agreement is governed by Malaysian law, and all parties agree to submit to the exclusive jurisdiction of Malaysian courts.